Monzo wrongly denied refunds to thousands of fraud and scam victims
07.02.2026 13:00 | The Guardian World
Ombudsman found bank wrongly rejected 34% of complaints last year, with NatWest and HSBC close behindMonzo has wrongly denied refunds to thousands of fraud and scam victims, the Guardian can reveal.The digital-only bank wrongly rejected more than 1,000 fraud and scam complaints that were closed last year alone, according to data from the Financial Ombudsman Service (FOS). Continue reading...
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