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Customer died after triple-zero call did not work on their Samsung phone, TPG says

18.11.2025 02:26 | The Guardian World

Early investigations suggest device was using software incompatible with emergency calls on TPG networkFollow our Australia news live blog for latest updatesGet our breaking news email, free app or daily news podcastTPG – the parent company of Vodafone – has said a Lebara customer who tried to dial triple zero on an incompatible Samsung device could not make the call and subsequently died.TPG said in a statement to the ASX that it was informed of the incident, which took place on 13 November, at 5.22pm yesterday after advice from NSW Ambulance.Galaxy A7 (2017)Galaxy A5 2017Galaxy J1 2016Galaxy J3 2016Galaxy J5 2017Galaxy Note 5Galaxy S6Galaxy S6 EdgeGalaxy S6 Edge+Galaxy S7Galaxy S7 Edge Continue reading...

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